Non-Profit Business Architecture

Our mission-driven approach is centered around helping non-profit organizations create lasting impact in the communities they serve. To achieve this, we recognize that a successful and well-structured organization requires a multifaceted approach, incorporating several key components.

Our business architecture approach supports your vision and serves as the foundation, outlining your...

  • Purpose
  • Mission
  • Long-term goals

...while your clear strategic objectives provide a roadmap for achieving these goals.

We leverage a capability model and maturity instruments to assess and enhance your organizational capabilities, ensuring we have the necessary skills, processes, and technology to deliver high-quality programs, services and results.

Our digital strategy execution enables you to effectively engage with your stakeholders, amplify your message, and streamline operations, while our program and project expertise ensures that we design and deliver initiatives that meet your evolving needs for your constituents. 

Furthermore, we maintain an optimized risk and governance balance, upholding the highest standards of ethics, transparency, and accountability. By integrating these components, we bring your digital vision to life, expeditiously increasing your organizational maturity and value, and ultimately achieving your strategic objectives.

This, in turn, enables us to maximize your impact, drive meaningful change, and make a lasting difference in the lives of those you serve, while also ensuring the long-term sustainability and success of your organization.

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Vision:  Our vision is to revolutionize the fight against children's cancer through a cutting-edge digital ecosystem, harnessing the power of technology to amplify our mission, mobilize a global community, and provide seamless, bill-free access to life-saving care for every family in need.

Strategic Course of Action:  To realize your vision, we will pursue the following strategic objectives, organized into three pillars: Digital Transformation, Community Engagement, and Care Access.

Pillar 1: Digital Transformation

  • Develop a robust digital platform (website and mobile app)
  • Implement a Customer Relationship Management (CRM) system
  • Leverage social media and content marketing
  • Invest in data analytics and reporting

Pillar 2: Community Engagement

  • Build a global online community (private online forum)
  • Develop influencer and ambassador programs
  • Host virtual events and webinars
  • Foster corporate partnerships

Pillar 3: Care Access

  • Develop a patient navigation platform
  • Establish a network of medical partners
  • Implement a financial assistance program
  • Invest in research and innovation

Key Performance Indicators (KPIs)

  • Website traffic and engagement metrics
  • Social media metrics
  • Donor retention and acquisition rates
  • Patient and family satisfaction surveys
  • Number of patients served and bill-free care provided
  • Research and innovation investments and outcomes

Implementation Timeline

  • Month 1-3: Digital platform, CRM, and social media strategy
  • Month 4-6: Influencer and ambassador programs, virtual events, and corporate partnerships
  • Month 7-9: Patient navigation platform, medical partner network, and financial assistance program

Business Capabilities:

  • Constituent Relationship Management (CRM)
  • Donation Management
  • Volunteer & Event Management
  • Grant Management
  • Financial Management

Current State Architecture:  The Current State digital landscape for the struggling non-profit 501c3 is currently operating in a state of disarray, with manual processes dominating daily operations, including paper-based donation tracking, manual data entry, and limited online presence. The organization's website is outdated and rarely updated, with no clear call-to-action for donations or engagement, and social media presence is minimal, resulting in a lack of awareness and limited online visibility. As a result, the non-profit struggles to raise donations and bring attention to its cause, with a lack of digital sophistication and automation hindering its ability to effectively reach and engage with supporters, donors, and the wider community.

Future State Architecture:  A progressive, efficient, and effective digital ecosystem for a non-profit business would feature a unified, cloud-based platform that enables seamless engagement, efficient operations, and data-driven decision-making, enhancing the organization's mission to raise funds and ultimately serve its constituents. This ecosystem would include a digital engagement platform, constituent relationship management system, digital marketing and fundraising tools, data analytics and insights, and digital operations and automation, all designed to work together to improve constituent experience, increase fundraising and revenue growth, and streamline operations. By investing in this digital ecosystem, the non-profit organization can enhance its ability to serve its mission, improve stewardship and accountability of resources, and make data-driven decisions to drive greater impact and success.

Capability Maturity Acceleration:  Through our focused efforts to enhance our digital capabilities, we have achieved significant maturity increases, resulting in a transformed digital ecosystem that has driven 120% growth in donations and awareness for our non-profit organization. This remarkable growth is a direct result of our ability to leverage data-driven insights, automate key processes, and deliver personalized experiences to our constituents, ultimately leading to increased engagement, retention, and conversion. Our digital transformation has not only improved our operational efficiency, but has also enabled us to scale our impact, expand our reach, and make a more meaningful difference in the lives of those we serve, solidifying our position as a leader in the non-profit sector.

Portfolio & Projects:  

  • Digital Donation Platform: Implemented a secure and user-friendly online donation platform that allows donors to easily make one-time or recurring donations.
  • Social Media Campaigns: Developed a comprehensive social media strategy that leverages platforms like Facebook, Twitter, Instagram, and LinkedIn to raise awareness and drive donations.
  • Email Marketing Automation: Implemented an email marketing automation platform that allows for frictionless  personalized and targeted communication with donors and supporters.
  • Peer-to-Peer Fundraising Platform: Developed a peer-to-peer fundraising platform that empowers supporters to create their own micro-fundraising campaigns and events that support the overall vision.
  • Virtual Events and Webinars: Hosted virtual events and webinars that allow for remote participation and engagement.